Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 21 August 2026

Trading Name: Frauntch Schull

Online Boutique: frauntchschull.store

Customer Care: contact@frauntchschull.store

Registered/Trading Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

At Frauntch Schull, we ensure our garments and tailoring accessories are delivered with the utmost care, discretion, and efficiency across the United Kingdom.

This Shipping & Delivery Policy complies with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce (EC Directive) Regulations 2002.

1. Delivery Options, Tariffs & Timeframes

We offer tailored shipping services to suit your schedule. Orders placed prior to 1:00 PM GMT on business days are dispatched on the same working day.

Delivery Service Transit Time Cost
Standard Royal Mail Tracked (Complimentary) 5 – 12 working days FREE (GBP £0.00)
Express Courier Tracked (DPD / Royal Mail Special) 5 – 8 working days Calculated at Checkout

  • Working Days: Monday to Friday (excluding UK Public and Bank Holidays).

  • Tracking: Every parcel is assigned an individual tracking number, transmitted via email upon dispatch so you may monitor your consignment's progress.

2. Statutory Delivery Deadline (Consumer Rights Act 2015)

In accordance with section 28 of the Consumer Rights Act 2015:

  • All orders will be delivered within the estimated timeframe agreed at checkout, and in any event no later than 30 calendar days following the date of purchase.

  • If we fail to deliver within this statutory 30-day window or an alternative agreed timeline, you are legally entitled to cancel the purchase and receive a full, immediate reimbursement.

3. Passing of Risk, Loss & In-Transit Damage

Under UK consumer legislation (Consumer Rights Act 2015):

  • Frauntch Schull bears full legal responsibility and risk for any loss, damage, or theft occurring while the parcel is in transit.

  • The risk of loss or damage passes to you only when the goods physically enter your possession or the possession of a nominated person authorised to accept delivery on your behalf.

  • Should your parcel arrive damaged or fail to arrive within the stated dispatch timeframe, please notify our customer care team at contact@frauntchschull.store without delay so we may initiate an immediate replacement or issue a complete refund.

4. Undelivered Parcels & Address Accuracy

  • Please ensure the shipping address provided at checkout is complete and accurate (including full postcode).

  • If a parcel cannot be delivered due to an incorrect address provided by the customer or failure to collect the parcel from a local postal depot following an attempted delivery card, the consignment may be returned to our facility. We will contact you upon receipt to arrange redelivery.