Refund policy

REFUND & RETURNS POLICY

Effective Date: 21 August 2026

Trading Name: Frauntch Schull

Online Boutique: frauntchschull.store

Customer Care: contact@frauntchschull.store

At Frauntch Schull, we take immense pride in the craftsmanship, tailoring, and understated elegance of our menswear collections. We are committed to upholding the highest standards of customer satisfaction and full adherence to United Kingdom consumer protection legislation.

This Refund & Returns Policy sets out your statutory rights in accordance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce (EC Directive) Regulations 2002.

1. Statutory Right to Cancel (14-Day "Cooling-Off" Period)

Pursuant to the Consumer Contracts Regulations 2013, you are legally entitled to cancel your order without providing any reason within a statutory cancellation period:

  • Cooling-Off Window: You have 14 calendar days starting the day after you (or a third party designated by you, other than the carrier) receive physical possession of the goods.

  • Notification of Cancellation: To exercise your right to cancel, you must notify us through a clear, unequivocal written statement sent by email to contact@frauntchschull.store prior to the expiry of the 14-day window.

  • Returning the Order: Following cancellation notification, you must dispatch the items back to our designated returns facility without undue delay and in any event no later than 14 calendar days from the date you communicated your cancellation.

  • Direct Cost of Return: Unless the item is faulty, damaged, or misdescribed, the customer is responsible for bearing the direct postal costs of returning the merchandise. We strongly recommend utilising a tracked and insured postal service (such as Royal Mail Special Delivery or an equivalent tracked courier).

2. Condition of Returned Items & Diminution in Value

Under UK consumer law, you are permitted to examine and inspect garments as you would in a physical boutique. However:

  • Items must be returned in an unworn, unwashed, and unblemished condition, complete with all original designer tags, spare buttons, sartorial dust bags, and presentation packaging.

  • If the value of the goods is diminished as a result of handling beyond what is strictly necessary to establish the nature, characteristics, and fit of the garment (e.g., perfume odours, fabric creasing from wear, makeup stains, missing swing tags, or damaged packaging), Frauntch Schull reserves the statutory right to deduct an amount from the refund corresponding to the loss in value.

3. Faulty, Damaged, or Misdescribed Goods (Consumer Rights Act 2015)

Every garment crafted and sold by Frauntch Schull must be of satisfactory quality, fit for purpose, and match its description. If your item fails to meet these legal standards, you are entitled to statutory remedies under the Consumer Rights Act 2015:

  • Short-Term Right to Reject (Within 30 Days): If an item is discovered to be faulty, inherently damaged, or misdescribed upon arrival, you have an absolute right to reject the item within 30 calendar days from the date of delivery to claim an immediate, full refund.

  • Repair or Replacement (After 30 Days up to 6 Months): Should a manufacturing fault manifest after 30 days but within 6 months of delivery, you are entitled to request a complimentary repair or like-for-like replacement. If a repair or replacement is impossible, disproportionate, or fails to resolve the issue, you are entitled to a full refund or an appropriate price reduction.

  • Return Costs for Faulty Goods: If an item is confirmed faulty or misdescribed, Frauntch Schull will cover or fully reimburse all reasonable tracked postage charges incurred in returning the item.

4. Refund Scope, Timelines & Payment Methods

All eligible returns are processed in strict compliance with statutory timeframes:

  • Refund Amount: Your refund will cover the full purchase price paid for the garment(s), alongside our standard outbound delivery charge. If you opted for an enhanced premium delivery service (e.g., Next-Day or Saturday Delivery), only the cost of our standard basic delivery charge will be refunded.

  • Statutory Timeline: Reimbursements are issued without undue delay and no later than 14 calendar days from:

    1. The day we receive the returned goods back at our inspection facility; or

    2. The day you provide verifiable evidence/tracking confirmation that you have sent the goods back, whichever is earlier.

  • Method of Payment: Refunds are made exclusively via the original payment method utilised at checkout (Credit/Debit Card, Apple Pay, PayPal, etc.). You will not incur any banking or administrative fees as a result of the reimbursement.

5. Return Instructions & Boutique Contact

To initiate a return or report a faulty garment, please contact our London concierge desk:

  • Email: contact@frauntchschull.store

  • Subject Line: Return Request – Order #[Your Order Number]

  • Information Required: Full Name, Order Reference, Description of Item(s), and Reason for Return (optional for 14-day cooling-off; required for faulty items).